Delivery and Returns

If you have any queries about your order, or an order you would like to place, please contact us by emailing charlotteelizaknitwear@gmail.com

Delivery

All of our products are handmade. While we aim to have some in stock at all times, we may sometimes have to make your order up, so it may take 3-5 working days to process your order. 

If you have placed an order and would like to change the delivery address, please contact us as soon as possible.

UK Delivery 

We send all our products out via Royal Mail 'Signed For' Second Class, a service that requires a signature upon arrival, and normally takes 2-3 working days. 

Rest of the World 

We are happy to ship internationally but please contact us before purchasing. International shipping will incur a shipping fee. 

All our prices are in GBP, and if your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. Charlotte Eliza Knitwear is not responsible for any customs or duty charges. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to deduct all costs incurred.

Returns

To return an item, please contact us by emailing charlotteelizaknitwear@gmail.com

We hope you will be entirely satisfied by your Charlotte Eliza Knitwear products, but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first. Please note that your statutory rights are not affected. 

Your refund will be made by via the same method used for the purchase.

Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it. 

The item must still have all labels attached and be in the same condition it was sent to you, so we can re-sell it.

Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. We are not responsible for any charges that may occur from PayPal or your bank when receiving payments.

You will be billed for postage of any exchange items, before the item is sent.

For any returns, please contact us for a return address.